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The rental confirmation and payment of the deposit constitutes a binding agreement with the terms and conditions.
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Bookings can be made by phone; fax in person or email confirmation of the reservation will be by email or fax or with the online booking system.
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Bookings are only deemed to be confirmed when the full deposit is paid.
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50% deposit must be paid on booking; full payment must be made within 30 days of arrival.
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For bookings in excess of six months for high and peak season a 10% non refundable deposit will need to be made to secure the booking. A further 40% will be required 6 months before arrival.
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In all cases cancellations will incur a 10% cancellation fee.
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Villas are to be occupied by the specified number of people at the time of booking. Arrival with more than the specified number of people will nullify the booking and no refund will be made.
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Minimum stay may be applicable during peak season and key holiday time.
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Pets are not allowed
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Smoking is only permitted outside the villas
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Illegal or immoral activities are not allowed on the resort and may result in the immediate termination of the stay without refund.
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Rates are subject to change prior to booking
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Rates are quotes in Thai Baht and will be exchanged at the current rate from The Bank of Thailand at the time of the deposit being made and at the time of the final payment being made.
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Payment can be made by bank transfer or by credit card (Master card or Visa) the transfer fee will be paid by the person booking. Credit card fees will be payable (3%) for bookings less than three nights. Refunds or transfers will be subject to a bank fee which will be deducted from the refund. Other cards can be used, however there will be a 5% fee for all bookings regardless of time.
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Alterations to a booking if the number of nights is being reduced or a downgrade in villa may be subject to a fee of no more than 10% of the total booking value.
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A valid credit card will be needed for any extras and for any damage or loss of items from the villa.
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The Village cannot be held responsible for any loss or damage to guest’s property or for any accidents that occur during the guest’s stay in the villa. Guests are strongly advised to take out adequate travel and medical insurance. The resort accepts no responsibility for loss or damage to guest’s property during airport transfers and water taxi transfers.
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Check in time is 2.00 pm on the day of arrival and check out 12 midday on the day of departure. Late checkouts may be chargeable up to half day until 6.00 pm on the day of departure and full day after 6.00 pm.
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All swimming pools activities and water sport are at the guest’s risk, extra care should be taken with young children and non swimmers.
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The resort is not suitable for people with mobility difficulties although every effort will be made to accommodate those people where possible.
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Any person abusing the staff or the property will be evicted from the resort without refund and may be liable for loss or damage to property or persons and may be subject to prosecution by the local Thai police.
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Guests should respect the local culture and taboos and are respectfully reminded to abide by these.
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All terms and conditions are under the jurisdiction of Thai law and as such are covered by the jurisdiction of Thailand.
